4:26 p.m. - 2006-03-15
Outsourcing
Well We all know that Companies like Hutchinson 3 ( the first 3G Company ) and National Rail Enquires have outsourced there call centre operations to India and the Far East. Companies that are outsourcing there customer facing service to India so that they can reduce the cost of their products etc are feeling the effects of this type of outsourcing. Despite them being able to make their services and products cheaper due to the saving they are making by outsourcing to India, they are losing customer because the client cannot speak to somebody in this country and when they ask for help the call centres abroad struggle to disseminate information, and that if they know the answer in the first place.
So first these companies allow our jobs to go abroad, next it will be our credit-card numbers. In all UK operations, the argument that outsourcing costs jobs at home still has political significance. But it is making way for another issue: that India cannot offer the standards of privacy and data protection that consumers expect at home. This obviously cause some issue and concerns. Companies will certainly need to be very careful when sending data outside Europe, and may in some case need to get explicit consent from the customer before they do anything at all. This aside the appear to have been very few documented issue with data being miss used in India. The complaints are more related to the poor services.
Irrespective of all these big institutes outsourcing the staffing issues to India to save money, there is a lot to be said about Outsourcing in the UK. Cap Gemini is probably the biggest and most well known Staff outsourcing company in the UK.
So this brings me nicely on to my own dilema. How does it feel with the threat of outsourcing withing my dept ?
Well it weird I guess at first its a worry but then you can reflect and believe that outsourcing isnt all its cracked up to be. Get things changed is not that easy when outsourcing firstly.
